Refund Policy

Effective Date: August 2026 Website: chinafactoryguide.com Company: CFG DIGITAL LLC, the owner and operator of chinafactoryguide.com (“China Factory Guide”, “we”, “us”, “our”)

This Refund Policy explains our refund rules for subscriptions and purchases on chinafactoryguide.com (the “Platform”). By purchasing or subscribing, you agree to this policy.

1) Digital Service and General Refund Rule

Because CFG DIGITAL LLC provides immediate online access to a digital platform and directory data (the "Data"), subscription fees are generally non-refundable once payment is successfully processed and access is granted. We do not offer standard refunds, returns, exchanges, or credits for:

• Partial use or unused subscription time

• Accidental purchases or a change of mind

• Claims that the data was not needed after purchase

• Failure to contact suppliers or achieve specific business outcomes

• Dissatisfaction based on personal preferences or unmet expectations

2) Subscription Cancellations

You may cancel your subscription renewal at any time through your account settings or by contacting our support team. Cancellation stops all future automatic billing but does not refund amounts already paid for the current active billing period. Your access will remain active until the end of your current subscription term.

3) Exceptions

We are committed to providing a reliable service. We will gladly consider an exception and issue a refund or credit in the following limited cases:

• A duplicate charge for the same purchase.

• An incorrect charge amount caused by a technical billing error on our side.

• Severe technical issues originating from our Platform that continuously prevent you from accessing the Data.

If an exception applies, please contact us within 7 days of the incident. Refunds will be evaluated and issued at our sole discretion after an internal investigation.

4) Chargebacks and Disputes

We strongly encourage you to contact us directly if you believe a charge is incorrect or if you are experiencing issues. We are here to help resolve any billing concerns quickly and amicably. Filing an unjustified chargeback or payment dispute without attempting to contact us first may result in the immediate suspension of your account and loss of access to active subscriptions to prevent further fraud.

5) Contact Us

For billing questions or refund requests, please contact us at:

Company: CFG DIGITAL LLC 

Email: info@chinafactoryguide.com 

Phone: +1 (307) 449-2597 

Address: 5830 E 2nd St, Ste 7000 #37823, Casper, Wyoming 82609, USA